Gilmore Design Group Inc. July 2006
Design InSight
We would like to wish you all a Happy 4th of July!
This month we will discuss bounced emails and why they occur. In our Art InSight, we will define whitespace, and in our Technical InSight, we will define two types of bounced emails: hard and soft.

As always, if you have any questions or comments, please send them to info@gilmoredesigngroup.com. You can also view past issues of the Design InSight newsletter at www.gilmoredesigngroup.com/company_newsletters.html.
Art InSight

Whitespace
To get a feel for whitespace, imagine that you've just moved into a new house. Remember how excited you felt about all the extra room in your new house? Now imagine your dismay when you look around, and all you see is wall to wall boxes. You can't stand the clutter, so you go to work unpacking the boxes and putting everything away. Next, you throw out the boxes. Suddenly, you have a home and there is room to walk around and breathe.

Whitespace is the equivalent of uncluttering your home. Just as you don't want wall to wall boxes in your home, you don't want wall to wall text, graphics or boxes in your designs.

What is Whitespace?
The term whitespace refers to the empty space that is kept around grouped items to visually separate them. It is important to maintain whitespace in any design because the whitespace can guide the eye and help viewers understand groupings of information while giving a sense of breathing room.

Whitespace Illustrated
Let's take a look at how whitespace can affect the overall professionalism of an ad. The ad below has hardly any whitespace, and the whitespace that is being used isn't helping make the design easier to read or understand.

Tennis Group Business Card

By shrinking the size of the text and using upper and lowercase characters, we are able to free up enough room to add a compelling photo. By utilizing whitespace, this ad is now easier to read along with creating a more professional appearance.

Tennis Group Business Card

Technical InSight
Hard Bounced Email
A hard bounce is an e-mail message that has been returned to the sender because the recipient's address is not valid. A hard bounce might occur because the domain name doesn't exist or because the recipient is unknown.

Soft Bounced Email
A soft bounce is an e-mail message that gets to the recipient's mail server, but is bounced back undelivered before it gets to the recipient. A soft bounce might occur because the recipient's inbox is full and may be deliverable at another time or may be forwarded manually by the network administrator in charge of redirecting mail on the recipient's domain.
Monthly FAQ
Question:
Why is it when I send out personal emails through my mail program or mass emails through my Vertical Response account, some (or many) of them bounce?
Answer:
There's nothing worse than crafting a perfect email, announcement, or newsletter, only to have it bounce when it is sent out. For some, bounced emails are quite disturbing, but they are not uncommon!

Getting a bounced email is just like receiving a letter in the mail that has the big "Return to Sender" stamp on it. It's nothing to be too alarmed about, for there are a number of reasons why an email address may bounce.

•  Recipient's Mailbox is Full: Because so many people have web-based email accounts (Yahoo, Hotmail, etc.) with only a few megabytes of storage space, inboxes fill up quickly. Still, people with larger storage space may not check their email often enough, therefore filling up their mail boxes. When you try to deliver an email to an already full account, your email will bounce.

•  Email Address is Formatted Incorrectly: If you didn't double-check your mailing list before it was uploaded, it could easily contain incorrectly formatted email addresses
(for example: joe@@aol.com, joeaol.com, joe@aolcom, etc.). If an email is sent with an incorrectly formatted email address, the email will bounce.
• 

Email Address is no Longer Valid: Let's face it, people change jobs, they move, they change ISP's, etc. There is no guarantee that all of the email addresses on your mailing list are still valid from email to email. If an email is sent to someone with an expired account, that email will bounce.

• 

Connection Error: There are many reasons why connection errors may happen: servers go down, relay connections go down, etc. Whatever the situation, this will also cause your email to bounce.

For more information on this topic read:
Bounced Email? Deal With It!
By: Edward Grossman
View More FAQs
Gilmore Design Group  |  info@gilmoredesigngroup.com | Phone & Fax: 602.357.4750
Gilmore Design Group